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Frequently Asked Questions

 

Where can employees learn more about Starbridge?
Employees can learn how to save money and get healthy at starbridge.com

Is Starbridge a major medical plan?

Starbridge is a limited-benefit health plan and is not a major medical plan. Starbridge helps pay basic medical expenses related to illnesses or off-the-job injuries to help your employees get the medical attention they need, when they need it. It is designed to provide coverage for minor health care services such as doctor visits, x-ray and lab tests, urgent care centers and prescriptions as well as limited coverage for maternity and surgery. Many plans also include CIGNA’s 24-Hour Employee Assistance ProgramSM giving employees access to registered nurses 24 hours a day.

How can employees enroll?

Depending on what enrollment methods your employer chooses, employees have the following enrollment options available.

When do employees receive ID cards?

After an employee's first payroll deduction:

  • ID cards are mailed within 2-3 weeks
  • Employees will also be mailed a Starbridge Welcome Packet
  • Employees can visit the doctor for services

Where can employees manage their benefits and check their claims status?

Starbridge customers can access this information through their Customer Portal

 

 

 

Resources for Employees

Healthy Tips to Improve Everyday Living

Interested in sending your employees a monthly wellness newsletter?

Access the Better Health Today Newsletters